Terms and Conditions

  1. Contract Your approval for work to commence is deemed a contractual agreement between you, the client, and Pixel Junction. Approval for the work to commence indicates that you accept these terms and conditions.
  2. Quotes Our price is for the work listed on the specification provided. If you decide that changes to the brief or nature or scope of work are required after work commences, then we will accept these changes subject to agreeing additional charges and timeframes may have to be negotiated. Our specifications are valid for thirty days unless otherwise stated and given in good faith. It is the client’s responsibility to read the information provided in a specification and notify Pixel Junction of any errors, omissions or amendments prior to work commencing.
  3. Cancellation Should you wish to cancel at any point, you will be liable for the work that has already taken place, and for any sums paid out to third parties on your behalf and shall be invoiced accordingly. In such an instance, Pixel Junction shall provide an itemised statement of all works undertaken to such point.
  4. Advanced Payment Pixel Junction shall require an advance percentage of the total cost of the project before work can commence. Where this condition is applicable, this shall be specifically outlined in the quotation / specification provided. After work commences this is non-refundable. Where large volumes of printed material or items are ordered by the client, Pixel Junction may request advance payment to cover such materials. Final instruction to print is generally subject to payment and settlement in full of all work invoiced. This ensures by implication that clients are signing their confirmation of both the accuracy and content of all matter which requires to be committed to print.
  5. Payment Once the work has been completed the final balance of payment is due. Payment can be made by electronic transfer, and in UK pounds only. Websites and web based projects will be made live on receipt of final payment. All artwork and files for websites hosted by a third party shall be released upon receipt of final payment.
  6. Late Payment Subject to clause 5 above, payments are due 15 days after the invoice date. Accounts that have not been settled on time will attract interest charged at the Bank of England base rate plus eight per cent. In addition, we reserve the right to charge the client our reasonable costs of recovering the debt (in each case as provided for in the Late Payment of Commercial Debts Regulations 2013 (as amended).
  7. Timescale a) We will agree with the client on a date for completion of a project set out in the specification. Pixel Junction and the client must endeavour to meet the agreed completion date unless otherwise agreed in advance, but time shall not be of the essence of the contract.b) The Client shall:i) co-operate with Pixel Junction in all matters relating to the work; and ii) provide Pixel Junction with such information and materials as Pixel Junction may require and by the dates required and ensure that such information is accurate in all material respects;in order to allow Pixel Junction to  supply the work on time c) If the client does not meet the agreed dates for provision of the information referred to in 7) b) above, the client will be liable to pay any outstanding costs for the project. In this instance, Pixel Junction will make every effort to complete the project within the revised timescale, but again time shall not be of the essence. d) On the completion date of a project you will enter the 21 day aftercare period where general support in respect of minor teething problems or small demonstrations to the client will be provided free of charge. e) The aftercare period becomes void if Pixel Junction does not meet the agreed completion date due to delays from the client in providing the information referred to in 7) b) above. After the 21 days, you have the option to sign up for a support plan.
  8. Meetings and Travel Pixel Junction do not charge for client meetings unless otherwise notified and agreed in advance. Should significant travel expenses be incurred, including accommodation and out of pocket expenses, Pixel Junction may elect to charge a proportionate amount in respect of this.
  9. Domain Registration All costs arising from the registration of a domain name shall be met by the client. It is the client’s responsibility to renew their domain names and Pixel Junction cannot be held liable for domains which expire.
  10. Website Hosting Pixel Junction will host the website if you require us to do so and on receipt of full payment in advance of our hosting fees. Hosting fees and setup will be required at the start of a project in order for work to commence. However the client will not necessarily experience use of the hosting plan until live time. The website is provided to and accepted by you as a fully functioning, completed work. Ongoing support can be provided upon request and for an agreed fee but no guarantees can be provided in respect of uptime, and Pixel Junction cannot accept liability for losses caused by the unavailability, malfunction or interruption of the hosting service, loss of turnover, sales, revenue, profits or indirect, consequential or special loss.
  11. Third-party Services Pixel Junction cannot be held responsible for anything adversely affecting the client’s business operation, sales, profitability, costs incurred, compensation or loss of earnings as a result of the failure or interruption of a third-party service. If such an instance were to arise, Pixel Junction shall make every reasonable effort to correct the issue for an agreed fee. Pixel Junction shall not be liable to the client for any damage to software, damage to or loss of data, loss of profit, anticipated profits, revenues, anticipated savings, goodwill or business opportunity, or for any indirect or consequential loss or damage. Pixel Junction shall not be liable for any failure of the Site to perform which is caused by any content provided to Pixel Junction by the client from time to time for incorporation in the Site or the failure or incompatibility of any third-party plugins or software.
  12. Hosting Renewal Hosting renewal is due on a yearly basis and Pixel Junction shall automatically assume that uninterrupted hosting is to continue unless specifically notified in writing by the client no less than 30 days before the hosting is due to expire. Pixel Junction are not obliged to refund any monies in respect of hosting for part of any annual arrangement, i.e. if the client wishes to make alternative hosting arrangements part way through the term. The date of renewal will be annually from the date the website was ordered by the client. We reserve the right to deactivate any website where the hosting has expired and the client has not paid the renewal charge.
  13. Hosting by Third-party Providers Should you choose to use a third party host provider, we will endeavour to offer full support until the project or website is complete. Hosting setup fees will be required at the start of a project in order for work to commence. In cases where an SSL certificate is required, fees and setup will be needed at the start of a project in order for work to commence. However the client will not necessarily experience use of the SSL plan until live time. Pixel Junction cannot accept liability for losses or damage caused by the SSL service. The website is provided to and accepted by you as a fully functioning, completed work. Pixel Junction cannot accept liability for losses caused by the unavailability, malfunction or interruption of the hosting service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss as a result of the third party host provider.
  14. Testing You are expected to test fully any application or programming relating to a website developed by Pixel Junction before it is made live for use. Where bugs, errors or other issues are found after the site is live, Pixel Junction will endeavour to correct these issues to meet the standards of function outlined in the brief free of charge for the first 21 days of operation. After this time period, charges will apply.
  15. Data Loss You have sole responsibility for any information or files relating to your website. In the event of data loss, Pixel Junction will endeavour to provide a recent backup of the web pages and database content. However, the site is the responsibility of the client and the client should keep regular backups of the site, unless a special arrangement has been made with Pixel Junction to arrange a backup service. Pixel Junction cannot accept liability for losses caused by the unavailability, malfunction or interruption of the backup service, loss of turnover, sales, revenue, profits or indirect, consequential or special loss.
  16. Search Engine Optimisation The client is responsible for search engine optimisation and ongoing site promotion. The order in which websites are ranked in the natural search results is controlled by the search engines. While your site can be optimised for this, no guarantees can be made about the success of any search engine promotion activity. Should you wish for a third party to work on your website for SEO purposes, Pixel Junction will not be liable for any detrimental effects to the performance of the website.
  17. Asset Provision Where the client agrees to provide Pixel Junction with content required to complete any print or website commission, or to make provision for new content to be produced, the client must do so in a timely manner. Failing to do so within two weeks of a project commencing (or such other agreed timeframes) will result in any agreed deadlines becoming invalid. Pixel Junction reserves the right to suspend or close the project until such time as all outstanding content is provided. Any remaining balance of the charges will be immediately due and payable in such circumstances.
  18. Colour Representation The client should be aware that due to a variety of factors there will often be variance in colours shown between in-house proofs, colours on screen, printer’s proofs, and final printed items. These factors are determined by the source of the print or visual (each output source e.g. the agency printer, the client’s printer, the image setter, the monitor etc. will differ from the other), the types of inks or make-up of colours (even Pantone colours can vary significantly and often surprisingly depending on what stock or substrate they are printed on), the type of print process (short-run digital, longer-run litho printing), the substrate (paper, card, plastic etc.) used, individual preferences (ambient light, personal computer settings etc.) and several other reasons. As a result of this Pixel Junction is unable to guarantee 100% consistency and accuracy of colour on all items and may not always be able to achieve the exact result expected by the client. In the case of printed items, the only true guide as to what is likely to be produced, is to request a ‘wet-proof’ on the actual intended substrate with the actual inks to be used, although this will incur additional cost. However as long as the client accepts there may be inconsistencies across work produced, this step may not be necessary. Pixel Junction does not accept any responsibility for colour variations as a result of these indeterminate factors.
  19. Artwork Files If requested, Pixel Junction will (at its discretion) provide the client with end-artwork in its final form (e.g. print-ready PDF; DVD master; outlined EPS file etc.). However Pixel Junction does not by default (and without further charge) provide clients with original artwork or HTML code (for example an InDesign file, layered Photoshop file or HTML source file) or any working or development files, rejected concepts and designs, images or documents generated throughout the project. Ownership and copyright of all unused or rejected files, documents and designs will reside with Pixel Junction for non-exclusive future use.
  20. Copyright Pixel Junction asserts its copyright over work created for the client; such rights as Pixel Junction has will be transferred to the client upon complete and final payment for the work. Pixel Junction retains moral rights to the work, meaning that we assert the right of attribution, the right to the integrity of the work, the right to credit the work and the right to have the work published in any format or media for the purpose of promotion of Pixel Junction. For all web related projects, unless specifically stated, the client will retain 100% ownership of the web page design only (ownership is not applicable to proprietary software and programs or source code, such as databases, e-commerce and/or content management systems, web application source code or flash files/animations).
  21. Copyright of Content Usage fees and copyright clearance of print and website content are the sole responsibility of the client. Should any legal issues arise from the content or copyright of any assets supplied by the client or Pixel Junction, they will be the sole responsibility of the client.
  22. Communication It is the responsibility of you the client to notify us of any changes to your contact details, primarily email address and telephone number. Failure to notify us of any such changes may result in a miscommunication in which case Pixel Junction will not be held responsible for losses caused by the unavailability or malfunction of the method of contact, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.
  23. Data Protection Our client information is stored under password protection. Under no circumstance will we share your information with third parties other than those involved in the project.
  24. Browser Compatibility Pixel Junction will endeavour to ensure that our websites are standards-compliant, displaying and functioning correctly on standards-compliant desktop browsers (e.g. Internet Explorer 9+ and the latest versions of Safari, Firefox, Chrome and Opera) and standards-compliant native mobile browsers for iOS and Android. However this does not mean that the site will render identically in the desktop or mobile browsers mentioned above and the client is responsible to ensure that any websites display correctly on the different desktop and mobile browsers mentioned above. Compatibility with other desktop or mobile browsers must be agreed as part of the contract prior to work commencing.
  25. WordPress New versions of WordPress will be released in the future. Pixel Junction reserve the right to charge a fee to perform WordPress software updates should you require them.
  26. Acceptance of the Site Acceptance of the Site shall be deemed to have taken place when the client uses any part of the Site for any revenue-earning purposes or to provide any services to third parties other than for test purposes. If any failure of the Site results from a defect which is caused by an act or omission of the client, or by one of the client’s sub-contractors or agents for whom the Supplier has no responsibility (Non-Supplier Defect), the Site shall be deemed acceptable notwithstanding such Non-Supplier Defect. Pixel Junction shall provide assistance reasonably requested by the client in remedying any Non-Supplier Defect by supplying additional services or products on such timescales as Pixel Junction shall determine. The client shall pay Pixel Junction in full for all such additional services and products at the Supplier’s then current fees and prices.
  27. General Liability Pixel Junction shall not be liable to you (either in contract, tort, negligence or otherwise) for any loss of profits, sale, business, agreements or contracts, for any loss or damage to goodwill, loss or corruption of software, data of other information, or for any indirect or consequential loss. Nothing in this agreement limits Pixel Junction’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, breach of the implied terms of section 2of the Supply of Goods and Services Act 1982, or any other liability which cannot be limited or excluded under the applicable law. We will not be liable for any disputes between the website owner and their clients and cannot be held responsible for any wrongdoing on the part of a website owner.
  28. Severance  If any provision (or part thereof) of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal or enforceable. If such modification is not possible, the relevant provision (or part thereof) shall be deemed deleted. Any modification or deletion under this clause shall not affect the validity and enforceability of the rest of this agreement.
  29. Complaints Procedure We hope you are happy with our service, but if not, please raise the matter in writing or by email, outlining the grounds for complaint. We will respond to the complaint within 7 days.